Burnout & Resilience with Dr. Jay Kaplan & Rebecca Herbert

Jay Kaplan, MD, FACEP is Medical Director of Care Transformation and Director of the Be Well Center for LCMC Health in New Orleans, LA. He is Clinical Associate Professor of Medicine, LSU Health Sciences Center, and an attending physician and academic faculty for the Emergency Medicine Residency at University Medical Center New Orleans. Dr. Kaplan is a past President of the American College of Emergency Physicians and current national faculty for ACEP, as well as a member of the National Academy of Medicine Action Collaborative on Clinician Well-Being and Resilience. Dr. Kaplan is past Medical Director of Studer Group and past Director of Service and Operational Excellence for CEP America (now Vituity).

A graduate of Harvard College and Harvard Medical School, Dr. Kaplan is being honored as ACEP’s John G. Wiegenstein Leadership award winner in 2021. In years past Dr. Kaplan was named ACEP’s Outstanding Speaker of the Year (2003), and in 2007 Studer Group honored him with their Physician Fire Starter Award. Other honors include the Grace Humanitarian Award of the Thomas Jefferson University Hospital Department of Emergency Medicine (2011), the University of Maryland Department of Emergency Medicine Outstanding Leadership in Emergency Medicine award (2014), and a Letter of Commendation from ACEP in September 2018.

As an international speaker and facilitator, Dr. Kaplan has presented to and coached hospital and physician leaders, medical groups, emergency departments, and individual physicians for more than 25 years. His approach remains tactical and directed toward improved outcomes, emphasizing the importance of teamwork.

Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.

Rebecca Herbert is a 4th year medical student at Tulane School of Medicine, planning on going into General Surgery. She is a New Orleans local with an undergraduate degree in Fine Arts and spent her twenties working as a carpenter before pursuing a master's degree in human nutrition and ultimately medical school. The topic of resilience has been near and dear to her heart for a long time; her mother is a breast cancer survivor of 30 years, watching southern Louisiana come through so many moments of upheaval, and now personally embarking on the long journey that is medical education.